Customer service

As soon as we start packing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order. Please note, it can take a few days before the tracking information is uploaded.

We aim to deliver within 1-3 working days, depending on your destination. Check our shipping page for more information.

Your online purchase(s) can be returned via Returnista. You'll find a link to the Returnista website in your delivery confirmation email. You can also find the instructions on our Return & Exchange page.
If you want to exchange one or more articles, please visit one of our stores.
We are happy to exchange or refund all item(s) as long as the item(s) are returned in a resellable condition (unworn, with original packaging, tags and/or labels) within 30 days from the date of purchase.

Please note, socks can not be returned.

Your purchase(s) can be returned and exchanged, at any No Label store. Items will be refunded when returned in original condition, including price tags. Please make sure to bring your receipt. We are happy to exchange or refund all item(s) as long as the item(s) are returned in a resellable condition (with original packaging, tags and/or labels) within 30 days from the date of purchase.

Please note that socks can not be returned.

You can return your product(s) within 30 days from the date of purchase. Items will be refunded when returned in original condition including price tags. To return your purchased products please take a moment to check out our Return & Exchange page.

After we have received your returned items, your refund will be processed within 14 days.

If you have received a damaged, defective or incorrect item, please send an email with your ordernumber to support@nolabel.nl. It would be really helpful if you can add a photo to clarify your story.

Please check the list with shipping rates per country here. Keep in mind that your country (e.g. UK) may require you to pay import duties and/or value added taxes (VAT), which are your own responsibility to pay.

Returning your order within the Netherlands, Germany and Belgium is free of charge. Shipping costs on returns outside these countries are on the consumer's behalf. If you have received a damaged or wrong item please contact our customer service desk by phone +31 20 261 37 69 or e-mail us at support@nolabel.nl.

When you are unable to select your preferred size, color, or design on the website, that means the item is currently sold out. The product will then be labeled “Temporarily out of stock” at the top of the page. Select “Notify me” and sign up with your email address to be notified of a restock. 

When the product is labeled “Out of stock”, it means there is no restock planned.

It is not possible to cancel your order. However, you can return your purchase(s) within 30 days of purchase. You will receive a refund.

At No Label we believe in a transparant supply chain and cost breakdown. That’s how we can ensure you with high quality clothing and with fair prices. It’s also why we do not believe in the usual seasonal sales. However, we might surprise you with an occasional promotion.

If you have received a damaged, defective or incorrect item, contact support@nolabel.nl with a photo of the damage, or the wrong item you received, as well as your order number. We're here for you!

In an exceptional case it can happen a product is sold to you but actually is out of stock. In this case the order will be adjusted and the amount paid for the product that is not in stock will be refunded immediately. The remaining products of the order will be sent to the delivery address. As a customer you will receive a notification of the adjustment.

We accept payments by iDEAL, Credit Card, Mister Cash, PayPal and Klarna.

Please contact our customer service at +31(0) 20 261 37 69 or support@nolabel.nl if you are experiencing any issues while placing an order.

No Label ships to countries within the EU, the USA, Canada, Australia and New Zealand. Please check the list with all countries and shipping rates here.

Please check the list with shipping rates per country here.Keep in mind that your country (e.g. UK) may require you to pay import duties and/or value added taxes (VAT), which are always your own responsibility to pay.

We aim to deliver within 3 working days, depending on the destination. Check out our shipping page.

Unfortunately this is not possible. We deliver to home and office addresses only.

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You can place an order without creating an account but we advise you to create one before ordering No Label products at our webshop. Add your favorite products to your cart, open your cart and click on ‘continue to checkout’. Choose ‘continue as guest’ and fill in your personal details. You’re now able to complete your order without creating an account.

1. Click on ‘Account’. You can find the Account button on the right side of the top bar on the website.
2. Click on the grey ‘Sign Up‘ button.
3. Fill in your email address and password, accept our terms (read them first!) and click on ‘Create account'.
4. Welcome! You’re now part of the No Label family!

You can reset your password using this link.

Login to your account and go to your account page. Click on the ‘order history‘ button at the left side of your account page. You are now able to see your order history.

In store pick-up becomes available when all items are available from a store location.

Choose the option ‘Pick up’ in the checkout and select your nearest store. Once an order is placed you will receive an order confirmation. 

Our staff will prepare your order (usually within 2 hours during our opening times), you will receive an email when the order is ready. Go to the chosen store with your order confirmation email to pick up your order.

Pick up in-store orders can only be returned at one of our store locations.

Take a look at our fabrics page to find out all you need to know about our fabrics, and how to take care of them.

Gift cards of various amounts are available for purchase online and in our stores. Our gift cards have no expiry date and are not redeemable for cash. Please contact our customer service for more information, you can reach us via support@nolabel.nl.

Go to one of our stores to pick up your gift card, or email your request to support@nolabel.nl to receive it by mail. 

If you choose a digital gift card, you’ll find it in your inbox right away.

You can enter the gift card code during checkout or you can use your gift card in one of our stores.

No, our gift cards do not have an expiry date.

Your online purchase(s) can be returned via Returnista. You'll find a link to the Returnista website in your delivery confirmation email. Or check our Return & Exchange page for the instructions.
If you want to exchange one or more articles, please visit one of our stores.
We are happy to exchange or refund all item(s) as long as the item(s) are returned in a resellable condition (unworn, with original packaging, tags and/or labels) within 30 days from the date of purchase.

Please note, socks can not be returned.

Your purchase(s) can be returned and exchanged, at any No Label store. Items will be refunded when returned in original condition, including price tags. Please make sure to bring your receipt. We are happy to exchange or refund all item(s) as long as the item(s) are returned in a resellable condition (with original packaging, tags and/or labels) within 30 days from the date of purchase.

Please note that socks can not be returned.

Your purchase(s) can be returned and exchanged, at any No Label store. Items will be refunded when returned in original condition, including price tags. Please make sure to bring your receipt. We are happy to exchange or refund all item(s) as long as the item(s) are returned in a resellable condition (with original packaging, tags and/or labels) within 30 days from the date of purchase.

Please note that socks can not be returned.

Your purchase(s) can be returned and exchanged, at any No Label store. Items will be refunded when returned in original condition, including price tags. Please make sure to bring your receipt. We are happy to exchange or refund all item(s) as long as the item(s) are returned in a resellable condition (with original packaging, tags and/or labels) within 30 days from the date of purchase.

Please note that socks can not be returned.

You can return your product(s) within 30 days from the date of purchase. Items will be refunded when returned in original condition including price tags. To return your purchased products please take a moment to check out our Return & Exchange page.

We ask a fee when returning via a local carrier. In the Netherlands and Belgium the fee is €3. In Germany the fee is €5. Return costs for returns from the rest of the world are the responsibility of the consumer. If you have received a damaged or wrong item please contact our customer service desk by phone +31 20 261 37 69 or e-mail us at support@nolabel.nl.

After we receive your returned items, your refund will be processed within 14 days.

Please contact our customer service team at +31 20 261 37 69 (Mon-Fri) or support@nolabel.nl.

Thirsty for a challenge? Well, have a look at our vacancies and join our team.

Click on the size guide link on our product pages and check what size you need. As a rule of thumb you can add 16 to your regular waist size, so 32 will be a size 48. However do take into account short or long length. If you would like personal advice, please don't hesitate to contact our customer service (support@nolabel.nl) or drop by in one of our stores.

Measure your favorite sweater, pants or jacket and compare these measurements with our size guides. Always measure your clothes flat, this means on one side. Our size guides are also based on flat measurements and not on circumference measurements.

The size guides of our products can be found at the right upper corner on the product pages near the available sizes. 

As a customer you are able to check our store stock for a certain product by following the next steps:

1. Open the product page of a product you’d like to purchase in-store.
2. Select your size.
3. A new line pops up under the ‘add to cart’ button which says ‘In stock in Utrecht Store’ or ‘Out of stock in Rotterdam Store’.
4. If the circle which pops up is green, it means the product is in store in the displayed store. If the circle is red it means the product is out of stock in the displayed store. 

You can find all about our stores in on our stores page.

For our opening hours please visit our stores page.

Yes, it is possible to park your car nearby one of our stores. If you are lucky, you can even park right in front of our store. Please take a look at our stores page for our store locations and opening hours.

Amsterdam No Label store

From Amsterdam Central Station (20 minutes):

Take tram 2 to ‘Nieuw Sloten’. Get off at tram stop ‘Cornelis Schuytstraat’ and walk for 5 minutes to Willemsparkweg 66.

From Amsterdam Zuid Station (20 minutes):

Take tram 5 to ‘Zoutkeetsgracht’. Get off at tram stop ‘Concertgebouw’ and walk for 6 minutes to Willemsparkweg 66.

Rotterdam No Label store

From Rotterdam central station (10 minutes):

Take metro E to ‘Slinge’. Get off at metro station ‘Stadhuis’ and walk for 5 minutes to Westewagenstraat 21.

Utrecht No Label store

From Utrecht central station (10 minutes):

Walk 10 minutes to Lijnmarkt 19A.

Den Haag No Label store

From Den Haag central station (15 minutes):

Walk 15 minutes to Hoogstraat 14.

From Den Haag central station (10 minutes):

Take tram 17 to 'DH Kunstmuseum’. Get off at tram stop ‘Gravenstraat’ and walk for 2 minutes to Hoogstraat 14.

Westfield Mall of the Netherlands No Label store

From The Hague central station (15 minutes):

Take tram 6 to 'Leidschendam Noord' or tram 2 to 'Leidschendam'. Get off at 'Mall of the Netherlands'. You can find the No Label store in The Gallery part.

Designer Outlet Roosendaal No Label store

From Roosendaal station (10 minutes):

Take bus 112 to 'Bergen op Zoom' or bus 104 to 'Hoogerheide Aviolanda'. Get off at 'Designer Outlet'.

Batavia Stad Fashion Outlet No Label store

From Lelystad centrum station (15 minutes):

Take bus 13 to ’Batavia stad WC Kempenaar’. Get off at bus stop ’Batavia Stad’ and walk for 2 minutes to Batavia Stad Fashion Outlet, Lelystad. 

Haarlem No Label store

From Haarlem central Station (10 minutes):

Take bus 73 or 3 to ‘Schalkwijk Centrum’. Get off at bus stop ’Centrum/Verwulft’ and walk for 5 minutes to Anegang 32. 

Maastricht No Label store

From Maastricht central Station (6 minutes):

Walk 6 minutes to Wycker Brugstraat 48.

Groningen No Label store

From Groningen central Station (11 minutes):

Walk 11 minutes to Brugstraat 25.

Outside the European Union your order is exempt from VAT (21%). Once you have selected your shipping method and country, the price will automatically be adjusted. Please keep in mind that your country (e.g. UK) may require you to pay import duties and/or value added taxes (VAT), which are always your own responsibility to pay.

Part of our philosophy is to show you the real cost of our products. We believe you are entitled to transparency when it comes to our production chain and what the difference is versus the industry standards.

Our price breakdown will empower you to make a decision on what’s fair and what’s honest!

Here is how the fashion industry works traditionally:

Cost price (production price) x 2 to 2.5 (on average) = Wholesale Price

Wholesale price x 2.5 (on average) = Retail Price.

Here is an example with our shirt that has a cost price of €19,68.

Traditional Price = €19,68 x 2.5 = 49,2€ (Wholesale price) x 2.5 = €123 (Retail Price).

No Label = €19,68 x 3.51 = €69 (Retail Price).

By cutting off middlemen, we simplify the chain to give you Fair Prices for High-Quality products.

Here is an example with our shirt sold for € 69:

• € 19,68 = cost price (production)
• € 14,49 = VAT (21%)
• € 34,83 = Gross Margin

The gross margin covers for the development of the products, employees, taxes and company expenses (stores, office, coffee, etc…).

We manufacture and sell our own products. This means our supply chain is short and we can offer our products at a sharp, fair price. From us to you, and nothing in between.